Privacy policy

Last updated: 5 November 2026

Who we are

Arun Packers & Movers is a packing and moving company with its head office at No. 13, Maraimalai Adigal Street, Murali Avenue, Chitlapakkam, Chennai – 600064. This policy explains what we collect when you use this website and what we do with it.

What we collect when you ask for a quote

When you fill a form on this website or use the “Get a free quote” chat, we collect what you type: your name, mobile number, email (optional on some forms), where you are moving from and to, what you are moving, lift details, your move date and any notes.

We also record which page and form you used, the website that sent you here, campaign tags in the link (such as utm_source or gclid), whether you used a phone or a computer, and a one-way scrambled code made from your IP address. We do not store the IP address itself.

The quote chat saves your answers as you go

The “Get a free quote” chat saves each answer as soon as you give it — even if you close the chat before the last step. We do this so our team can still call you and help if you stop half-way. The chat tells you this before it asks for your name and number: “We save your details so our team can help you.”

If you do not want us to keep a half-finished request, call or email us and we will delete it.

Why we use it

To answer your request: to call you about your move (within 30 minutes during our callback hours, 8 AM – 9 PM, otherwise the next morning), send you your quote, plan and carry out your move, and send you a copy of your request by email if you gave one. We do not sell your details or share them for advertising.

Where it is stored

Your request is saved on our website’s server and in our team’s lead sheet (Google Sheets), and sent by email to our team. If you give an email address, we send you a thank-you email with a summary of your request. These services are run for us by Google and our hosting provider.

Analytics and cookies

On the live website we use Google Analytics to understand how visitors use the site — for example which pages are visited and whether a quote form was started or sent. Google Analytics uses cookies. We never send your name, number, email or address to Google Analytics.

Google Maps and YouTube videos load only when you click to open them. Until then, they set no cookies.

How long we keep it

Enquiry details — including half-finished quote-chat requests — are kept for up to 2 years, or deleted earlier on request.

Your choices

You can ask us to show, correct or delete the details you gave us at any time. Email arunpackersandmovers64@gmail.com or call +91 98403 33598 — we are open 24 hours.